Refund Policy

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in this policy limits those rights.

If a product or service has a major failure, you are entitled to a refund or replacement. If the failure is not major, we will fix the problem within a reasonable time — and if we don’t, you may be entitled to a refund.

Subscriptions are billed monthly in Australian dollars and renew automatically until cancelled.

7-day money-back guarantee: if you are a new subscriber, you can request a full refund within 7 days of your first payment for a plan. This applies once per customer.

Cancelling: you can cancel at any time. Your plan stays active until the end of the billing period you have already paid for, and you will not be charged again. We do not provide partial refunds for unused days after the 7-day window, except where required by law.

Downgrades take effect at the end of your current billing period. Upgrades take effect immediately.

Billing errors: if you were charged incorrectly or charged twice, contact us and we will refund the incorrect amount in full.

Service problems: if a significant outage or fault on our side prevents you from using paid features, contact us and we will provide a pro-rata refund or account credit for the affected period.

The Spark plan is free and requires no payment, so no refunds apply.

You can cancel a paid pre-order at any time before it ships and receive a full refund.

If we cannot deliver your pre-order, or the estimated shipping date is significantly delayed, we will let you know and you can choose to keep your order or receive a full refund.

Change of mind: you can return an unused product in its original packaging within 30 days of delivery for a refund of the product price. Return shipping costs are your responsibility unless the product is faulty.

Faulty, damaged or not as described: contact us within a reasonable time and we will arrange a repair, replacement or refund in line with the ACL, and cover the return shipping.

Approved refunds are returned to your original payment method. Refunds are usually processed within 5 business days of approval; your bank or card provider may take an additional 5–10 business days to show the funds.

Prices include GST where applicable, and refunds include the GST you paid.

Email us at [email protected] or send a message through our contact page. Include your account email, what you purchased, the date of purchase and the reason for your request. We aim to respond within 2 business days.

We may update this policy from time to time. Changes apply to purchases made after the updated policy is published on this page.